I hear you loud and clear regarding computer problems!!!! I have tales to tell myself, but they don’t call me darling, honey, etc. You must have very well developed patience and charming phone manners! By the way, how is the weather now? Has it cleared up to lighten your spiritn that category?

Take care,

Helene

PS I will be in San Jose, Arenal, and Monteverde from Dec 13-20. I’d love to meet you in person over a great cup of Costa Rican coffee!

You have really good luck with this situation!!! estoy feliz que te vayan a dar una Macbook nueva…… Really, you had a “Lemon” Macbook!

como dije, las Mac tendran sus problemas, nada es perfecto….. pero mucho mas estables que las Pcs parece que si lo son…. hasta ahora me gustaria la idea de tenrer una Mac algun dia.. maybe someday

Fabi!

I would like to recomend you a place called Reprocolor (236 6070). They help a lot and are very “user friendly”

Of course that will help you only if you live in or near San José.

I wish you good luck!!

I’m so happy for you. i will email you soon about my seo woes. just google plantatree wine if you want to get a taste of my predicament. stupid flash!

lisa

Seriously, to say Apple has the best customer service and is better than its non-mac counterparts sounds like you’re caught in the fangirl-ism hype. I say we do work on what we work on best. I’ve had horrible problems working with Macs and I spurn them with a vengeance. Doesn’t mean that other people can’t use them the same way I use Windows and Linux platforms. I have everything at the palm of my hand and even more so when I custom build my rig myself.

If it works with us, use it. But it doesn’t mean that other things are bad.

No offence but I think I’ll stick with my HPs.

The HP worked well for quite awhile, until the hard drive failed. I called, talked to customer service for who-knows-how-long before finally being transferred to someone who “wanted” to help. After getting my promised part “mailed,” it never showed up. Back to the drawing board.

After the HP, I went with a Dell. It had a horrible, high-pitched ring to it every time it turned on, and I had to spend at least 5-6 hours on the phone, trying to explain the problem to people who clearly didn’t speak English well enough. Regardless, I spent all that time on the phone only to have them misdiagnose the problem and send me a part that didn’t fix the problem. Finally, after God knows how much longer on the phone, they agreed to send me a new laptop (keep in mind, it was less than a month old) and when it arrived, the specs were wrong. (Wrong amount of RAM, smaller hard drive than the original.)

Maybe it sounds like Apple fangirl-ism, Edrei, but for me, this is the best service I’ve ever had with a computer problem. What further impresses me is the manner in which they’re fixing the problem, which is to attend to my individual needs (only going to be in the States for 6 days) and not the corporate mantra. And Ben, their job is to tell me that my Macbook is under warranty and they will replace the bad part, not to forgo typical procedure and give me what I want. Furthermore, and I find this very impressive, they’ve given me $208 in software upgrades, including the new OS, and they’ve given me a brand new warranty. I am hard-pressed to believe that Dell or HP or anyone else would replace a 49-week old XP laptop with a new one, armed with Vista (not to say you’d want it) and new software plus restart the warranty back to day 1.

y es cierto, de las pcs no se puede esperar mucho, son mas del tipo desechables, pero en mi caso que soy del area de it, nunca he tenido muchos problemas con las pcs y en todo caso y como ultimo recurso yo mismo compro los repuestos y las arreglo ahi en mi casa. si tuviera una mac, creo que no podría hacer ese tipo de “despelotes”… por eso y como dicen: “cada loco con su tema”. :o)

It’s also good to know you do regular backups. Even new hardware can fail, so you might even want to consider backing up your external drive to CD’s or DVD’s once in a while too for extra protection.

Side note, all computers are PC’s. Personal Computer. Back in the day, yes I can say that as I’m 35 you had a choice of an IBM compatible (DOS, Windows or Linux based Operating Systems) or an Apple computer using Apple’s Operating System.

I know that I’m probably opening a can of worms here but now that Apple computers are mostly Intel based processors (which run Windows too) I think it’s safe to say the choices are either a Windows based, Apple based or Linux based computer

For the record, I use both Apple and Windows based machines along with a few flavors of Linux. Yay multiple booting OS computers.